Frequently Asked Questions

About Making a Reservation

  • How does the application process work?

    The application process will depend on the type of plan selected. For additional information on the types of plans available, please contact us using the form found in the "Contact us" section of our website. We will get back to you as soon as possible, usually within 3 working days.

  • How far in advance do I need to make a reservation for my photo shoot?

    You can make a reservation for your photo shoot one week in advance. However, as your desired day and location may not be available, we recommend making your reservation approximately 1 month in advance.

  • Do I need to pay a deposit when I make a reservation?

    Once you have decided to make a reservation with us, non-refundable deposit is required to secure your shooting day.

    < Deposit Amount >
    ・Package Price below ¥200,000：¥50,000
    ・Package Price below ¥300,000：¥70,000
    ・Package Price below ¥400,000：¥100,000
    ・Package Price below ¥500,000：¥120,000
    ・Package Price below ¥600,000：¥150,000

    You will receive the Paypal invoice of the deposit after our message of a reservation confirmation. Please remit your payment via Paypal within 3 days after receiving the invoice.
    The balance will be required to pay on your shooting day.

About Shooting

  • I would like to do both the fitting and photo shoot during our short stay in Japan, will the studio have any availability for us?

    The availability will change depending on which plan you choose. Once you select a plan, please contact us so we can check the availability. Please note that an advanced meeting and outfit coordination will be held the day before the photo shoot for customers wearing western style clothing.

  • How long does a photo shoot take?

    Generally, it takes about around 4-9 hours depending on the plan and location that you choose. Please visit the webpage of each plan on our website.

  • Can I request for a taste/style of my ideal photo?

    Of course, you can. If you have any requests on the poses and/or the style of your photos, please let us know. We will accommodate your requests as much as we can. If you have reference pictures, please e-mail them to us in advance.

  • Can I bring my own props for my shooting?

    You are welcome to bring props for your photo shoot. However, we kindly ask you to refrain from bringing objects that are fragile or those that may damage the clothing. There might be a possibility we ask you to limit your props to take to the locations since we will move around in the location during the photo shoot.

  • Can I still do a photo shoot if I am pregnant?

    If you are in your stable period (second trimester), it is possible to have a photo shoot. If you choose to wear Kimono, as Kimono is Japanese traditional garment which is worn wrapped tightly with many layers, it is not recommended to brides who are pregnant or have health concerns. We shall not be responsible for any problems caused by that if anything should happen.

  • Is it possible to do both a Japanese-style and Western-style photo shoot on the same day?

    It is possible, but may be impractical depending on the photo locations. Please contact us, if you are interested and we can provide suggestions as necessary.

  • Is it possible to choose the photographer?

    Yes, it is. Please be aware that there is a required nomination fee for requesting a photographer. Please visit our “photographers’ page” for more information.

  • Is it okay to take pictures with our cell phones or personal cameras?

    Yes, feel free to take photos with your camera or cell phone. However, we recommend leaving the actual photo shoot in the hands of our professional photographers to get the most out of the experience.

Outfits, Hair And Makeup

  • Is there anything I need to prepare?

    For western-style shoots we ask the bride to bring stockings, Nu bra and the groom to bring a pair of black or white socks.
    Depending on the plan, you may be required to make other preparations.

  • Is it possible to discuss my style of makeup?

    After finalizing the contract, we will send a form for you to fill in your desired style. Based on these requests, we will arrange your makeup to your tastes. As we have on-site interpreters, it is also possible to consult directly with our stylists on the day of your shooting.

  • I am worried about the bride’s hair and makeup. Is there a rehearsal?

    We have not included a rehearsal in our package plans. Those interested may add one as a separate option. Please apply in advance.

  • I am concerned if I can find a nice outfit for the shooting. Do you have many outfits to choose?

    Please do not worry about it, we have a plenty of outfits to choose. We carry a wide array of dresses, tuxedos, and kimonos in a variety of styles. Our outfits are not simply designed for just photo shoots, they are authentic, carefully-selected pieces used in real wedding ceremonies. As we regularly upgraded outfits, we ask you to please select from what is available at the time of your shooting.

  • Do you have a number different sizes for your outfits?

    S~LL size outfits are available at each shop. In case, your correct body measurements are required in advance. The options for the special size are limited, we ask for your kind understanding.

  • May we bring our own outfits?

    Yes, you may bring your own outfits. In order to avoid any problems with delivery or storage, we generally ask that you bring the outfits at the time of your shoot. Please be aware that there are no discounts for bringing your own outfits.

Photos & Items

  • Can we request for photo editing? Also, what is the extent of the editing that is offered?

    We apply the following "Standard Retouch" on your selected photos for photo products.

    1. Skin retouching (remove acne, scar, clean stubble & adjust the skin color)
    2. Make your face & body slimmer (but Keep them natural)
    3. Try to remove passer-by & obstructions in shots.(We will try our best to erase the unwanted object as much as possible)
    4. Retouch for dishevelled hair

  • What is the resolution for the photos?

    The image quality of our photos is equivalent to 20 megapixels. We will give you your photo data as JPEG files.

  • Can I get all the data from the photos taken?

    Yes, We will upload photo data (JPEG) to the cloud storage (Dropbox / Baidu Cloud) within 2 weeks from your photo shoot day. You can download all photo data from the link that we send you. (we will remove shots with closed eyes etc. when passing on the data).

  • When will we receive our album? What is the method of delivery?

    Your album will be sent by Air within 3-4 months after you select your photos for the products.
    *Photoshoot plans including the shipping charge of albums cover only Asian countries. We ask additional fee to Non-Asian countries.

  • Why does it take 3-4 months to get our album?

    After your photos are selected for your products, we start retouching the colour, body, skin etc. before making album layout and printing out your products. It is possible to check the retouched data and layout before finalising everything. This process needs around 3 - 4 months including delivery time.

For Changes Of Time And Cancellations

  • What happens to location shooting if it rains?

    We will consult with our customers on the day before the shooting to decide whether or not it will be held. In general, shooting is carried out rain or shine. In the event a location shoot cannot be held, it will be moved into our studio. However, due to scheduling conflicts, this may not be possible. Please be aware that we are unable to refund deposits for cancellations due to rain or customers personal preferences. If our studio decides that it is impossible to have a photo shoot because of bad weather (typhoon,etc) or other circumstances, we can arrange your shooting date to another without charging, depending on the availability. In case you cannot change it, we will return all of your deposit.

  • Is it possible to change the date of our shoot? If so, is there a separate charge?

    In the event of rescheduling at the customer’s personal convenience, no extra fees will be charged 4 weeks prior to the intended shooting date. For changes requested within 1-4 weeks, a handling fee of 10,000yen will be charged and for changes within 1 week, the handling fee will be 30,000yen.

  • What happens in the event of a cancellation?

    If a cancellation is made anytime 2 weeks before from the shooting date, the reservation fee will be treated as the cancellation fee. If a cancellation is made within two weeks from the shooting, the cancellation fee will be the reservation fee plus 30% of the plan price. Any cancellations made a week before shooting will result in a cancellation fee of 50% of the plan price.

Other

  • What are the options for payment?

    You may pay by cash (Japanese yen) or credit card (VISA or Master Card).

  • We are concerned about getting to your shop. Can you provide us with detailed directions?

    Please check the map on our shop page. If you still have questions, do not hesitate to contact us. We will do our best to thoroughly assist you.

  • Can we request for you to arrange our hotel and flights?

    We ask that our customers please book their flights and accommodation themselves.

  • Can we have our photo shoot at a location other than those in the plans?

    If you have somewhere in mind, please let us know. A separate fee may be charged depending on the location desired.

  • Are we exempt from sales tax?

    Unfortunately, there are no tax exemptions.

  • We cannot speak Japanese. Do you have interpreters on staff?

    Rest at ease as we have staff that can speak English. You can request Chinese interpreters as a separate option.

  • Do the prices increase on weekends or holidays?

    Yes. There is an additional charge of 20,000yen when the shooting hold on weekends and holidays.